Refund Policy

Your rights and our obligations concerning refunds and disputes.

Introduction

Angelic Techs and More is committed to providing transparent and fair refund processes for all products and services offered on our platform. This policy explains the conditions under which refunds are granted and outlines your responsibilities as a user.

Eligibility for Refund

Refunds are applicable only to products or services purchased directly from our platform.
Requests must be submitted within 7 days of purchase or service delivery, unless otherwise stated.
Refunds may only be granted if the service was not delivered as described, was cancelled, or failed to meet agreed terms.
All refund decisions are subject to verification and service team review.

Non-Refundable Situations

The following items and services are generally non-refundable:

Custom-made items (e.g., personalized fashion, custom installations)
Digital services once work has commenced (e.g., SEO, Web/App builds)
Training or LMS courses after access has been granted
Third-party affiliate products not handled by Angelic Techs directly
Completed technical jobs, except where post-service disputes are valid

What is Covered

Refunds may apply to the following if conditions are met:

Store orders not delivered or defective on arrival
Technical services that failed quality review or were not initiated
Digital service errors acknowledged by both parties
Duplicate charges or unauthorized payments confirmed by audit

How to Request a Refund

To initiate a refund request, follow these steps:

Log in to your account on www.angelictechs.com.
Navigate to your Dashboard and select the order/service in question.
Click on "Request Refund" and fill the accompanying form with relevant details.
Attach any supporting evidence (photos, documents, receipts).
Submit your request — our support team will respond within 3–5 business days.

Processing & Timelines

Refund evaluations typically take 3–5 working days for internal review.
Approved refunds are processed within 7–10 business days depending on payment method.
Reversals for wallet or manual transfers may take up to 72 hours.
Bank delays or third-party gateway hold times may apply in certain cases.

Client Responsibility

Clients are expected to:

Provide accurate information during refund requests
Review refund eligibility before applying
Avoid abuse of the system — repeated misuse may lead to account restrictions

Exceptions & Non-Refundable Services

Custom-built software, graphics, or tailored content already delivered.
Time-sensitive bookings or completed event-based services.
Digital products or licenses already accessed or downloaded.
Training sessions, consultations, or tutorials already attended or started.
Third-party affiliate products and imported items where Angelic Techs is not the origin vendor.

Escalation & Dispute Resolution

If you believe your refund request was handled unfairly or needs escalation, you may:

Contact our escalation team via support@angelictechs.com
Provide evidence and reference numbers in your mail subject line.
Wait for feedback within 48 hours after escalation ticket creation.

Partial Refunds

In some cases, we may offer partial refunds where service has commenced but not completed due to:

Client cancellation after service started
Technical failures outside our control (e.g., server downtimes, courier blockades)
Mutual agreement between client and assigned vendor/technician/tutor

Policy Updates

Angelic Techs and More reserves the right to update this Refund Policy at any time. Clients will be notified via email and/or platform announcements. Your continued use of our services after changes indicates acceptance.

This Refund Policy is governed by the laws of the Federal Republic of Nigeria.

Contact Our Support

If you have any questions about this Refund Policy, please reach out via: